Cloud Operations, Maintenance & Support
Your Cloud Infrastructure in Expert Hands
In addition to helping build cloud infrastructure and cloud-native applications, SevenPico can help operate and maintain your AWS environment with comprehensive support services.
Whether you need a full-time cloud operator or part-time DevOps support, we've got you covered. Our team provides a wide range of services from fractional DevOps-as-a-Service to ongoing monitoring, maintenance, support, issue resolution, optimization, and advisory services.
We offer end-to-end management of your AWS infrastructure with proactive monitoring and rapid incident response.
Monitoring & Alerting
Continuous monitoring of your AWS environment with customized alerting thresholds and notification channels.
- Real-time performance tracking
- Custom CloudWatch dashboards
- Proactive alert management
- Automated health checks
Backup & Disaster Recovery
Comprehensive backup management and disaster recovery planning and testing.
- Automated backup scheduling
- Recovery point validation
- DR plan development
- Recovery testing
Maintenance & Updates
Regular system updates and preventative maintenance to ensure optimal performance and security.
- Security patching
- OS and software updates
- AWS service version upgrades
- Configuration management
Incident Response & Resolution
Rapid response to system issues with defined SLAs and thorough root cause analysis.
- Up to 24/7 on-call support options
- Defined response time SLAs
- Incident remediation
- Post-incident analysis reports
Performance Optimization
Continuous analysis and tuning to improve system performance and reduce costs.
- Resource utilization analysis
- Auto-scaling configuration
- Database performance tuning
- Cost optimization recommendations
Security & Compliance
Ongoing security monitoring and compliance management for your AWS environment.
- Security posture assessments
- Access control management
- Compliance auditing support
- Vulnerability scanning
Why Choose SevenPico for Cloud Operations
We provide comprehensive cloud support with experienced engineers and flexible options to fit your needs.
- Experienced Team - Our DevOps team consists of highly experienced and AWS-certified engineers capable of implementing a wide range of AWS services. Our team works collaboratively, sharing ideas and feedback to ensure the right solution for your specific needs.
- Fractional DevOps - Fractional DevOps means you can afford dedicated cloud engineering support without the full-time price. This is great for smaller teams and startups where engineering is overburdened with infrastructure tasks but it's difficult to find or afford someone to hire in house.
- Service-Level Agreement - When appropriate, we enter into Service Level Agreements to guarantee responsiveness to DevOps and production operating needs. This ensures clear expectations and commitments for critical system availability and support.
- Variety of Skills - When you hire SevenPico, you get access to our full skill set, not just the skill set of an individual hire. We can respond to a wider array of opportunities and technologies while maintaining the same staffing and cost level for you.
- Peace of Mind - We will operate your system for you and ensure reliability, uptime, and responsiveness to the greatest degree possible. We implement monitoring, alerting, auto-scaling, disaster recovery, and more to keep you moving with low stress and hassle.
- Focus on Innovation - By entrusting your cloud operations to our specialists, your in-house team can focus on core business innovation rather than infrastructure maintenance. This accelerates product development and business growth.
Ready to Stop Worrying About Your Cloud Infrastructure? The next steps are easy
Introductory Call
A short online meeting to discuss your business objectives, learn about existing system and deployment, understand time and resource constraints, and communicate budget and timeline expectations.
Support Proposal
We draft our recommendations for the support engagement and develop a tailored support plan based on our assessment of your existing environment and applications. This comprehensive proposal outlines current state, SLA options, monitoring strategy, maintenance, incidence response protocols, and transparent pricing.
Onboarding Process
We complete a thorough onboarding phase to ensure seamless transition and effective operations, including documentation, observability tooling implementation, support systems and alerting integrations, access provisioning, backups and more.
Support Begins
Once this onboarding process is complete, we'll be fully prepared to provide responsive, proactive support for your AWS environment while you focus on your core business priorities.